Apr 25, 2022
In General Discussions
Thanks to conversational AI, software is increasingly Industry Email List understanding what people mean. And that offers opportunities to further improve the customer experience. The chatbot is therefore taking over more and more tasks. For example, many companies now Industry Email List add a payment function to the chatbot on their website. And what about the chatbot as a Industry Email List recruiter? Sorting resumes, approaching candidates, scheduling job interviews: it can all be done automatically these days. chatbot development And the customer? The chatbot increasingly appreciates this. Especially if it has human traits, according to Industry Email List research. The majority of those surveyed prefer to chat with a persona who introduces themselves neatly. The next logical step: virtual assistants with visible avatars. In South Korea, a video of a newscaster Industry Email List who turned out to be an AI-powered avatar appeared in 2019. So the technology is already there. 7. Automatic Industry Email List testing becomes the norm Software is never finished. Just think of all the new insights that arise as soon as a website is put into use or if you want to appeal to an extra target group. In this way a product remains subject to changes and Industry Email List updates. Testing the software is an important step in this. However, the way is changing. Where “test driven development” has been the norm for large organizations for some time, we are now also Industry Email List seeing this in SMEs and as part of education programmes. Manual software testing seems to have had its day. The new trend: continuous and automated testing of functionality and display. Significant Industry Email List progress has been made in the latter area in particular. We therefore expect that the use of tools to (automatically) check the display of your website or application will become commonplace.